Helped us out in a bind on very short notice - made arrangements and accommodated us and went the extra mile. Being from out of town and staying a short period and not knowing the area we felt very reassured by Annabelle and the Belle service knowing our kids were in good, safe hands.
We relocated from Auckland to Dunedin and needed a short term rental until we found house to buy.
We found a 6 month rental with property scouts and entered into a 6 month agreement. Communication and service was Ok, nothing outstanding. About a month into contract we found a house to buy and asked if property scouts could find new tenants for the remaining months. They said they would try and that I had to pay a week's rent ($564) plus advertisements costs for trademe, which was another $219.25. We did this in a hope to save money as we were now paying rent and a mortgage.
I then found Property Scouts had advertised the property and that the rent was advertised at $570 per week ($6 more than what we were paying). I sent then an email asking for them to drop the rent and that I would cover any short falls.
Cut a long story short, they weren't very helpful at finding new tenants and we ended up staying for the 6 months.
Just thought I would let people know in case they may be in same situation, maybe worth checking with another rental company to see what their small print states about exiting an agreement.
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