Price and service prior to renting were both good. However after a roofrack broke leaving one of our boards unusable and another damaged, the company became a nightmare to deal with. Rude, aggressive and unsympathetic. Tried to charge us $600 to replace their faulty equipment (we got a quote from repco saying replacement cost was actually only $150!) Very disappointing that we ended up being charged to pay for their defective gear, and being left out of pocket for the damage to ours because of it. The whole situation was dealt with terribly and we will never use them again. With the way they dealt with something so relatively small, I'd hate to see how the deal with a serious issue! Not recommended.
I have been given a quote and day later charged nearly double. The problem has been solved but only temporarily - after 2 days I was left with the same trouble and $70 lighter. Called them to negotiate and been advised they cant help - sorry. Another workshop fix it for me in 5 minutes and for free. I do NOT recommend this trader at all!
We were picked up promptly from Picton ferry and taken to the Omega depot nearby. The car was ready and waiting for us and a friendly rep ran through all the details. The Subaru Forester was a great car for driving on the South Island with 4 people and we had no problems with it. The drop off at Queenstown was equally straightforward and we were immediately taken by shuttle to the airport nearby.
Picked up by omega very quickly in queenstown, car was ready and waiting the whole procedure took fractional minuets, no complaints at all for the price the service was excellent, the car mazda demio was good to get around and foound to be extremely efficient on fuel. so good on you Omega, I shall certainly use you should the occasion arise again. thankyou.
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