Address :
426 Moray Place, Dunedin
Phone :
03-477 9228
Category :
Real Estate Agents

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Critical Reviews

sabrina.a

Propertyscouts is far from reliable. I was in constant contact with them, and without any prior warning was threatened with a breach of notice for supposedly not paying 3 weeks worth of rent. Turns out that they had given me the wrong bank account number on the tenancy agreement and had not informed me since I signed the lease, despite my asking to make sure it was the correct one when I first signed. I was not apologised to, and they were adamant to make us pay instead of mediating and figuring out what the problem was with payments. Definitely would not recommend to anyone flatting or looking to studio.


Posted By: regarding Propertyscouts Limited

Wykecliffe

We relocated from Auckland to Dunedin and needed a short term rental until we found house to buy.
We found a 6 month rental with property scouts and entered into a 6 month agreement. Communication and service was Ok, nothing outstanding. About a month into contract we found a house to buy and asked if property scouts could find new tenants for the remaining months. They said they would try and that I had to pay a week's rent ($564) plus advertisements costs for trademe, which was another $219.25. We did this in a hope to save money as we were now paying rent and a mortgage.

I then found Property Scouts had advertised the property and that the rent was advertised at $570 per week ($6 more than what we were paying). I sent then an email asking for them to drop the rent and that I would cover any short falls.

Cut a long story short, they weren't very helpful at finding new tenants and we ended up staying for the 6 months.

Just thought I would let people know in case they may be in same situation, maybe worth checking with another rental company to see what their small print states about exiting an agreement.


Posted By: regarding Propertyscouts Limited

Joch

My flatmates and I had an unpleasant experience with them.
To begin with, the vinyl floors at our flat was very sticky although our property agent had claimed that they had contracted some cleaners to do a clean-up of the flat. We were surprised that the flat passed the property entry inspection. We personally had to mop it several times upon arriving and the water in the bucket was black.

Secondly, we had a change of property agent mid-way through our tenancy, but were not informed of this change. So we'd been contacting our previous property agent who did not respond to our requests at some repairs till we found out much later that she was no longer working there.

Also, there was construction at a joint property which involved the use of our backyard. However, we were only told by our propertyagent that it would be a small portion of the backyard. We came home to see that a fence had been set up to obstruct access to our entire backyard, along with the laundry line and sitting area. Although our rent was waived, $3 off a week was insufficient considering the unexpected inconvenience caused to us.

Lastly, our bond refund form was signed and sent to the property agent (whom acknowledged receiving it) over 2 months ago but we have yet to receive our bond refund. 2 months later, we were told that they had no records of our bond refund form. After some calls and digging and waiting, propertyscouts found our form but said that they had been busy with a lot to deal with, so they had somehow missed out on our form. A delay in sorting out the refund would have been OK, but missing out our form altogether is quite different.

I am most disappointed with their services.


Posted By: regarding Propertyscouts Limited

Wykecliffe

We relocated from Auckland to Dunedin and needed a short term rental until we found house to buy.
We found a 6 month rental with property scouts and entered into a 6 month agreement. Communication and service was Ok, nothing outstanding. About a month into contract we found a house to buy and asked if property scouts could find new tenants for the remaining months. They said they would try and that I had to pay a week's rent ($564) plus advertisements costs for trademe, which was another $219.25. We did this in a hope to save money as we were now paying rent and a mortgage.

I then found Property Scouts had advertised the property and that the rent was advertised at $570 per week ($6 more than what we were paying). I sent then an email asking for them to drop the rent and that I would cover any short falls.

Cut a long story short, they weren't very helpful at finding new tenants and we ended up staying for the 6 months.

Just thought I would let people know in case they may be in same situation, maybe worth checking with another rental company to see what their small print states about exiting an agreement.


Posted By: regarding Propertyscouts Limited

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  • Worst experience

    Propertyscouts is far from reliable. I was in constant contact with them, and without any prior warning was threatened with a breach of notice for supposedly not paying 3 weeks worth of rent. Turns out that they had given me the wrong bank account number on the tenancy agreement and had not informed me since I signed the lease, despite my asking to make sure it was the correct one when I first signed. I was not apologised to, and they were adamant to make us pay instead of mediating and figuring out what the problem was with payments. Definitely would not recommend to anyone flatting or looking to studio.

  • Very poor service

    We relocated from Auckland to Dunedin and needed a short term rental until we found house to buy.
    We found a 6 month rental with property scouts and entered into a 6 month agreement. Communication and service was Ok, nothing outstanding. About a month into contract we found a house to buy and asked if property scouts could find new tenants for the remaining months. They said they would try and that I had to pay a week's rent ($564) plus advertisements costs for trademe, which was another $219.25. We did this in a hope to save money as we were now paying rent and a mortgage.

    I then found Property Scouts had advertised the property and that the rent was advertised at $570 per week ($6 more than what we were paying). I sent then an email asking for them to drop the rent and that I would cover any short falls.

    Cut a long story short, they weren't very helpful at finding new tenants and we ended up staying for the 6 months.

    Just thought I would let people know in case they may be in same situation, maybe worth checking with another rental company to see what their small print states about exiting an agreement.

  • Unpleasant experience

    My flatmates and I had an unpleasant experience with them.
    To begin with, the vinyl floors at our flat was very sticky although our property agent had claimed that they had contracted some cleaners to do a clean-up of the flat. We were surprised that the flat passed the property entry inspection. We personally had to mop it several times upon arriving and the water in the bucket was black.

    Secondly, we had a change of property agent mid-way through our tenancy, but were not informed of this change. So we'd been contacting our previous property agent who did not respond to our requests at some repairs till we found out much later that she was no longer working there.

    Also, there was construction at a joint property which involved the use of our backyard. However, we were only told by our propertyagent that it would be a small portion of the backyard. We came home to see that a fence had been set up to obstruct access to our entire backyard, along with the laundry line and sitting area. Although our rent was waived, $3 off a week was insufficient considering the unexpected inconvenience caused to us.

    Lastly, our bond refund form was signed and sent to the property agent (whom acknowledged receiving it) over 2 months ago but we have yet to receive our bond refund. 2 months later, we were told that they had no records of our bond refund form. After some calls and digging and waiting, propertyscouts found our form but said that they had been busy with a lot to deal with, so they had somehow missed out on our form. A delay in sorting out the refund would have been OK, but missing out our form altogether is quite different.

    I am most disappointed with their services.

  • Do your Homework

    We relocated from Auckland to Dunedin and needed a short term rental until we found house to buy.
    We found a 6 month rental with property scouts and entered into a 6 month agreement. Communication and service was Ok, nothing outstanding. About a month into contract we found a house to buy and asked if property scouts could find new tenants for the remaining months. They said they would try and that I had to pay a week's rent ($564) plus advertisements costs for trademe, which was another $219.25. We did this in a hope to save money as we were now paying rent and a mortgage.

    I then found Property Scouts had advertised the property and that the rent was advertised at $570 per week ($6 more than what we were paying). I sent then an email asking for them to drop the rent and that I would cover any short falls.

    Cut a long story short, they weren't very helpful at finding new tenants and we ended up staying for the 6 months.

    Just thought I would let people know in case they may be in same situation, maybe worth checking with another rental company to see what their small print states about exiting an agreement.

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