Address :
15 Nairn Street, Kaikorai, Dunedin
Phone :
0800 125 425
Category :
Real Estate Agents

Favorable Reviews

edward-haslam

Top quality, hassle free service. Great.


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andrew-elliott

Nice looking building


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BlueFairy

Click Property Management - I have requested a couple of rental appraisals and have found Andrea Elliot wonderful to deal with. She is very professional and got back to me quickly. I have owned a rental property in Dunedin previously which was managed appallingly by another company. I only wish that I had of known about Click then! I would highly recommend this company!


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anna-morris

"Click property management has been great they have delivered on all of their promises and we have been extremely happy with their services"


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scott-evangelou

Honest, genuine people with a real concern for giving top notch service. Highly recommended!


Posted By: regarding Click Property Management

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Critical Reviews

rachel-g29

Even half a start is generous for this company. Very nasty to deal with, confrontational and aggressive with their approach. Horrible communication throughout the time dealing with Click. Highly recommend staying clear of them and all owners be wary with putting your precious investments in with this company.


Posted By: regarding Click Property Management

Lleechim

I've been a renter my whole life by choice and this is, by far, the worst property management company I've ever dealt with. We consider our rental property our home not just a transient place to stay for a while and have demonstrated that to Click by consistently keeping our place neat and tidy, paying our rent on time every week, and reporting any property issues as they happen. We've completely held up our end of the lease agreement but Click has not held up their end or treated us with respect which I will outline below.

First of all, they do not value good tenants and, in fact, prefer to take advantage of good tenants. They consistently increase our rent even though it would cost them more in advertising, labour costs, and lost income in an empty flat while looking for new tenants than they would make by keeping our rent the same. What kind of business sense is this? An investment property's income does not only come from the property itself, it comes from the tenants who pay the rent on time. It only makes sense that if you have good, reliable tenants who are willing to rent long term that you would want to maintain a good relationship with them in order to keep them in the property as long as possible. We choose to pay the higher rent and stay in our current rental because of its nice condition and good location however, as soon as we can find something similar we will be leaving.

Second, they consistently lie or misrepresent information to tenants. Going back to the increased rent issue, they have lied to us by saying they are increasing our rent because similar properties in the area and in our building are renting for way more than what we are paying. We know this is a lie because we have talked to our neighbours and reviewed properties on Trademe and other websites only to find information that directly conflicts with what they have told us. In today's day and age where information can easily be found, businesses have to be more careful than ever in being truthful to their clients. They have also lied to us about owners being aware of problems in the property only to hear directly from the owners that they knew nothing about it (this has happened at least three times).

Third, they treat us as if we are untrustworthy and bothersome most of the time. I've been accused of damaging chattel which stopped working on its own even after using said chattel with no damage or problems for two years prior. I told them that I had not had any part in the problem and they treated me like a liar and told me that I would be charged for the repairs. When I threatened to take them to the tenancy tribunal they not only backed down but they sent a new item to replace the damaged one. When we call the office to report a problem the admin assistant is usually very friendly but the property managers themselves act like we are an annoyance even though we are reporting problems as per what the lease requires us to do. During our routine inspections, the agents often act like we are in the way in our own homes which we are paying for the right to live in.

Fourth, they are so disorganized. They send contractors, etc. with no notice even though they are required to give 24 hours notice. There is so much turnover with the staff and it seems like there are no notes put on file. Nobody ever seems to knows what is going on because we always have a different person in charge of our property. They expect us to follow up with their contractors even though, as per the lease, it is up to them to ensure that any repairs, etc. are done once reported by the tenant. We have been told that certain smaller repairs will not be done only to have people show up two days later to fix something that we were just told would not be fixed. The list goes on and on of small little things that could easily be remedied by having good, consistent communication.

Fifth, it takes them forever to fix even the smallest little thing. In some cases it's taken well over a year. Again, contractors randomly show up with no notice sometimes a month or two after the issue was reported. At one point, we got fed up and had to threaten legal action in order for a major repair that was causing us major inconveniences be fixed. I don't understand what the point of doing the property inspections are if tenants are constantly reporting the same issues which no one is doing anything about.

This review comes only from a tenant's perspective so I cannot comment on what it is like from a property owner's perspective.I recognize that there are certain times of the year where things are busy but, a tenant who is paying their rent is entitled to timely maintenance and honesty by the property manager. If things are going to take a bit longer than normal then be upfront about it! I was a branch manager of a nation-wide organization for eleven years and am currently studying management and will eventually be doing an MBA. When I look at Click's current relationships with tenants from a business perspective, I hope that they really listen to and accept some of the bad reviews and make some major changes in order to be sustainable in the long run. The flashy cars and flashy technology that Click uses is great however, without people, a business is nothing and some work needs to be done in order to build and maintain long term relationships with tenants. You never know, today's tenant could be tomorrow's property investors that may need a property management company. In a small city such as Dunedin, word of mouth goes a long way and tenants rights and concerns have to be considered just as highly as owners do.


Posted By: regarding Click Property Management

Kthulhu42

Click has been a terrible, terrible experience for our family and we would like to dissuade anyone looking for a home to go with any other management company.

Obviously around Christmas time things get busy and miscommunications occur, however this was far beyond anything we've ever experienced.

After letting Click know that we planned on staying another year, a friend who was looking for a flat sent me a link to trademe - a link to the home I was living in, up for rent, at a higher price than we were paying.

We contacted Click, who eventually called us back and told us that yes, the price of the home was going up, and we were welcome to reapply at the substantially higher price, despite NO maintenance or upgrades being done to the property. When we declined, since the new price was unaffordable, we were given 21 days to leave. 21 days to pack up an entire family and move, to be out of the house just a few days before Christmas. If our friend hadn't contacted us to say she had seen the listing, we would have had even less time to find a new home.

While in the home we were told that the electrical issues (Such as the lighting and socket problems that occurred after the Earthquake) were the tenants problem, and we were falsely informed that we had to take care of garden space outside of the property boundaries.

All in all, a pretty terrible end to the year, but glad to be out and with a private landlord!


Posted By: regarding Click Property Management

hira-adlam

4 months to repair leaking roof, six months and still waiting for lights to be repaired.

Last straw when 4 days before Christmas we are told a whole month after applying to renew our lease that we have 21 days to vacate as the lease hasn't been renewed.

That gives us a total of 7 days after the holiday period to find a home.

This is not how you maintain relationships with good tenants.


Posted By: regarding Click Property Management

vittoria-hackett

This property management company took over the management of our property after it was sold by our previous landlord. They caused us an enormous amount of stress after our window was broken during a break in, taking a month to get back to us about the situation and another two weeks before agreeing to fix it. They have been unhelpful at every turn. This was my first time flatting, and made it a very negative experience for me.


Posted By: regarding Click Property Management

Place your Review Now

  • Stay clear

    Even half a start is generous for this company. Very nasty to deal with, confrontational and aggressive with their approach. Horrible communication throughout the time dealing with Click. Highly recommend staying clear of them and all owners be wary with putting your precious investments in with this company.

  • Terrible

    I've been a renter my whole life by choice and this is, by far, the worst property management company I've ever dealt with. We consider our rental property our home not just a transient place to stay for a while and have demonstrated that to Click by consistently keeping our place neat and tidy, paying our rent on time every week, and reporting any property issues as they happen. We've completely held up our end of the lease agreement but Click has not held up their end or treated us with respect which I will outline below.

    First of all, they do not value good tenants and, in fact, prefer to take advantage of good tenants. They consistently increase our rent even though it would cost them more in advertising, labour costs, and lost income in an empty flat while looking for new tenants than they would make by keeping our rent the same. What kind of business sense is this? An investment property's income does not only come from the property itself, it comes from the tenants who pay the rent on time. It only makes sense that if you have good, reliable tenants who are willing to rent long term that you would want to maintain a good relationship with them in order to keep them in the property as long as possible. We choose to pay the higher rent and stay in our current rental because of its nice condition and good location however, as soon as we can find something similar we will be leaving.

    Second, they consistently lie or misrepresent information to tenants. Going back to the increased rent issue, they have lied to us by saying they are increasing our rent because similar properties in the area and in our building are renting for way more than what we are paying. We know this is a lie because we have talked to our neighbours and reviewed properties on Trademe and other websites only to find information that directly conflicts with what they have told us. In today's day and age where information can easily be found, businesses have to be more careful than ever in being truthful to their clients. They have also lied to us about owners being aware of problems in the property only to hear directly from the owners that they knew nothing about it (this has happened at least three times).

    Third, they treat us as if we are untrustworthy and bothersome most of the time. I've been accused of damaging chattel which stopped working on its own even after using said chattel with no damage or problems for two years prior. I told them that I had not had any part in the problem and they treated me like a liar and told me that I would be charged for the repairs. When I threatened to take them to the tenancy tribunal they not only backed down but they sent a new item to replace the damaged one. When we call the office to report a problem the admin assistant is usually very friendly but the property managers themselves act like we are an annoyance even though we are reporting problems as per what the lease requires us to do. During our routine inspections, the agents often act like we are in the way in our own homes which we are paying for the right to live in.

    Fourth, they are so disorganized. They send contractors, etc. with no notice even though they are required to give 24 hours notice. There is so much turnover with the staff and it seems like there are no notes put on file. Nobody ever seems to knows what is going on because we always have a different person in charge of our property. They expect us to follow up with their contractors even though, as per the lease, it is up to them to ensure that any repairs, etc. are done once reported by the tenant. We have been told that certain smaller repairs will not be done only to have people show up two days later to fix something that we were just told would not be fixed. The list goes on and on of small little things that could easily be remedied by having good, consistent communication.

    Fifth, it takes them forever to fix even the smallest little thing. In some cases it's taken well over a year. Again, contractors randomly show up with no notice sometimes a month or two after the issue was reported. At one point, we got fed up and had to threaten legal action in order for a major repair that was causing us major inconveniences be fixed. I don't understand what the point of doing the property inspections are if tenants are constantly reporting the same issues which no one is doing anything about.

    This review comes only from a tenant's perspective so I cannot comment on what it is like from a property owner's perspective.I recognize that there are certain times of the year where things are busy but, a tenant who is paying their rent is entitled to timely maintenance and honesty by the property manager. If things are going to take a bit longer than normal then be upfront about it! I was a branch manager of a nation-wide organization for eleven years and am currently studying management and will eventually be doing an MBA. When I look at Click's current relationships with tenants from a business perspective, I hope that they really listen to and accept some of the bad reviews and make some major changes in order to be sustainable in the long run. The flashy cars and flashy technology that Click uses is great however, without people, a business is nothing and some work needs to be done in order to build and maintain long term relationships with tenants. You never know, today's tenant could be tomorrow's property investors that may need a property management company. In a small city such as Dunedin, word of mouth goes a long way and tenants rights and concerns have to be considered just as highly as owners do.

  • Awful Experience, Do not recommend.

    Click has been a terrible, terrible experience for our family and we would like to dissuade anyone looking for a home to go with any other management company.

    Obviously around Christmas time things get busy and miscommunications occur, however this was far beyond anything we've ever experienced.

    After letting Click know that we planned on staying another year, a friend who was looking for a flat sent me a link to trademe - a link to the home I was living in, up for rent, at a higher price than we were paying.

    We contacted Click, who eventually called us back and told us that yes, the price of the home was going up, and we were welcome to reapply at the substantially higher price, despite NO maintenance or upgrades being done to the property. When we declined, since the new price was unaffordable, we were given 21 days to leave. 21 days to pack up an entire family and move, to be out of the house just a few days before Christmas. If our friend hadn't contacted us to say she had seen the listing, we would have had even less time to find a new home.

    While in the home we were told that the electrical issues (Such as the lighting and socket problems that occurred after the Earthquake) were the tenants problem, and we were falsely informed that we had to take care of garden space outside of the property boundaries.

    All in all, a pretty terrible end to the year, but glad to be out and with a private landlord!

  • If you are a human being, do not rent with click

    4 months to repair leaking roof, six months and still waiting for lights to be repaired.

    Last straw when 4 days before Christmas we are told a whole month after applying to renew our lease that we have 21 days to vacate as the lease hasn't been renewed.

    That gives us a total of 7 days after the holiday period to find a home.

    This is not how you maintain relationships with good tenants.

  • Very Unsatisfied

    This property management company took over the management of our property after it was sold by our previous landlord. They caused us an enormous amount of stress after our window was broken during a break in, taking a month to get back to us about the situation and another two weeks before agreeing to fix it. They have been unhelpful at every turn. This was my first time flatting, and made it a very negative experience for me.

  • Click Property Management

    Top quality, hassle free service. Great.

  • Sharing my Thoughts

    Nice looking building

  • Click Property Management

    Click Property Management - I have requested a couple of rental appraisals and have found Andrea Elliot wonderful to deal with. She is very professional and got back to me quickly. I have owned a rental property in Dunedin previously which was managed appallingly by another company. I only wish that I had of known about Click then! I would highly recommend this company!

  • Sharing my Thoughts

    "Click property management has been great they have delivered on all of their promises and we have been extremely happy with their services"

  • Click Property Management

    Honest, genuine people with a real concern for giving top notch service. Highly recommended!

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