Address :
547 Hillside Road, Caversham, Dunedin
Phone :
03-453 5800
Category :
2nd Hand Stores

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Critical Reviews

madkat

I recently got an appliance fixed at Appliance King in South Dunedin. The lady at the desk was helpul but the service was not at all acceptable. I had to ring twice to find out what was happening and got told they were still waiting on a part. After 2 calls to them to find out wht was going on i finally, nearly 2 months later get a call to say it was ready. I was quoted a price over the phone then when i went to collect, the invoice was a different price and THEN as it took me 2 weeks to collect the lady tried to jokingly say " we thought we would have to sell it" since i hadnt collected immediately after they rung!!! Sadly i would never go back to get anything repaired at this store.


Posted By: regarding Appliance King

the-oracle

I called Appliance King to fix the latch on my dishwasher, and received exemplary service up until yesterday, when I was called by their Debt Collection agency because I hadn’t paid my bill. The thing was, the bill isn’t due till today!

“Times are tough” was the reason given for the call. As a new customer, I did not appreciate being treated like a defaulter, and will not be using AK again in the future. This is no way to treat new customers. This is a shame, given the repair service was so good.

For the record – I had set up an auto bill payment a week ago, set for the evening of the 5th of October. Times are tough, and one doesn’t pay their bills before the due date!


Posted By: regarding Appliance King

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  • Unhappy customer

    I recently got an appliance fixed at Appliance King in South Dunedin. The lady at the desk was helpul but the service was not at all acceptable. I had to ring twice to find out what was happening and got told they were still waiting on a part. After 2 calls to them to find out wht was going on i finally, nearly 2 months later get a call to say it was ready. I was quoted a price over the phone then when i went to collect, the invoice was a different price and THEN as it took me 2 weeks to collect the lady tried to jokingly say " we thought we would have to sell it" since i hadnt collected immediately after they rung!!! Sadly i would never go back to get anything repaired at this store.

  • Appliance King - a big thumbs down

    I called Appliance King to fix the latch on my dishwasher, and received exemplary service up until yesterday, when I was called by their Debt Collection agency because I hadn’t paid my bill. The thing was, the bill isn’t due till today!

    “Times are tough” was the reason given for the call. As a new customer, I did not appreciate being treated like a defaulter, and will not be using AK again in the future. This is no way to treat new customers. This is a shame, given the repair service was so good.

    For the record – I had set up an auto bill payment a week ago, set for the evening of the 5th of October. Times are tough, and one doesn’t pay their bills before the due date!

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