Address :
109 Princes Street, Dunedin
Phone :
03-471 8180
Category :
Cafes and Coffee Shops

Favorable Reviews

anna-hurd

This place is great! We have been trying to find (a) an affordable priced place (b) with good quantity and quality food. We found it! We got the beef burgers ($10 each)- they were HUGE and both the burger and fries were delicious! We were there at happy hour on a Saturday night which runs until 8pm, so we also got $4.5 beers. We were stuffed and didn't spend much at all! The service was amazing as well.


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Critical Reviews

lisharenee

I have heard of the wonderful reviews about the food provided at this restaurant by local regulars. A place I couldn't wait to see what all the fantastic fuss was about.

HOWEVER after hearing of the disgusting poor customer experience provided by manager Len I certainly will not be placing my money here or recommending this joint to anyone. On Saturday 21st Feb 2015 my brother pre booked for 30 people to celebrate his 21st birthday dinner. Unfortunately only 21 managed to attend the event. Not only did Len humiliate one of YOUR customers & his guests he did so in the public eye causing great embarrassment. He unprofessionally handled the matter by rudely telling them to "GET OUT OF HERE!" and made a public fuss about having to turn other customers away from the restaurant in order cater to this party. He displayed frustration and arrogance due to numbers not being met. There was no public misconduct done by the any of the group and no request was made by them for Len to turn customers away. Len's arrogant actions and poor business judgment then caused high levels of distress to the 21 people who were mistreated and had to find somewhere else to celebrate. I am glad they put their money into another venue...business you simply do not deserve.

If Len is unable to handle the fluctuations of the hospitality industry or unable to provide decent customer service then perhaps training in these areas would assist. Its quite shocking to hear that he is Co Manager/Owner because I certainly would not be working for such a rude arrogant person. I hope your staff members do not cope this sort of behavior and certainly hope other members of the public don't experience this type of unacceptable customer service

Might I also add that my brother is profoundly deaf so to humiliate one who can not hear his behavior must have been absolutely outrageous.

I myself am situated in Australia and through word of mouth your business has reached me and I DO NOT RECOMMEND this place and will be telling many others both in NZ and AUSTRALIA. Its such a shame as I was looking forward to visiting a place people rave about but I'll be putting my money into a business that shows appreciation for my business,


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mary-7

The most disgusting treatment ever!!! My friends and I went to celebrate a good friend's 21st birthday party on the 20/02/2015. As we sat and waited for the rest of the guests to arrive my friend who happened to be the birthday boy had already booked for our table. The manager I don't know what his name is...but he had the AUDACITY to yell at us while we were all still seated at the table about to order our meals!!! Saying 'LEAVE NOW! I JUST TURNED AWAY A TABLE OF 30 PEOPLE TONIGHT BECAUSE OF ALL OF YOU!'...his attitude if I have to be brutally honest was like a 'PIG!'...He treated us like we were rubbish...'uh hello???...don't know how the hell you run your business?!!!.. but that's not how you treat customers!!!...Apart from him the young girls who work there were very friendly it's just SAD that they work for a PIG like him. I am very upset that my friend who by the way only turns 21 once had to experience that sorry excuse of a human being!!! >:(


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sam-selwood

Went here a couple of weeks ago, the first young waitress gave average service, wasn't overly happy to be serving us but the food was good so we didn't mind. When we went to leave, we asked the young waitress if we could get some of the left over to be taken away, she said when we go up to pay, then ask the lady and she will do it for us. We got up to the counter to pay, the lady was VERY rude, did not know what we had ordered and was not happy at all to be serving us. We asked her about the leftover to be taken away, she just gave us a brown paper bag to do it ourselves. (considering two of us work at a restaurant, we would never get someone to get their own takeaways, we always do it for them.) She then proceeded to give my friend dirty looks when she had her back turned and overall was very disrespectful. I'm not happy about this at all, and as a waitress myself I know that she was being really rude.


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josh-collins

The breakfasts I've had there are great but the service is very average.


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jennie-henderson

I generally like the Black Dog and enjoy their food and coffee. Today, however, I went there for coffee with my sister and my 2 year old girl. The barista was friendly and helpful, but there was an older lady working behind the counter too (I go the impression she was management or the owner) and she was incredibly rude to my sister when there was a mix-up about the muffin my sister had ordered (which was the Black Dog's fault in the first place) and she made it very clear that my little girl wasn't welcome. We were incredibly disappointed, and we are unlikely to return. Very poor customer service, Black Dog!


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  • Such a shame a manager ruined it for all

    I have heard of the wonderful reviews about the food provided at this restaurant by local regulars. A place I couldn't wait to see what all the fantastic fuss was about.

    HOWEVER after hearing of the disgusting poor customer experience provided by manager Len I certainly will not be placing my money here or recommending this joint to anyone. On Saturday 21st Feb 2015 my brother pre booked for 30 people to celebrate his 21st birthday dinner. Unfortunately only 21 managed to attend the event. Not only did Len humiliate one of YOUR customers & his guests he did so in the public eye causing great embarrassment. He unprofessionally handled the matter by rudely telling them to "GET OUT OF HERE!" and made a public fuss about having to turn other customers away from the restaurant in order cater to this party. He displayed frustration and arrogance due to numbers not being met. There was no public misconduct done by the any of the group and no request was made by them for Len to turn customers away. Len's arrogant actions and poor business judgment then caused high levels of distress to the 21 people who were mistreated and had to find somewhere else to celebrate. I am glad they put their money into another venue...business you simply do not deserve.

    If Len is unable to handle the fluctuations of the hospitality industry or unable to provide decent customer service then perhaps training in these areas would assist. Its quite shocking to hear that he is Co Manager/Owner because I certainly would not be working for such a rude arrogant person. I hope your staff members do not cope this sort of behavior and certainly hope other members of the public don't experience this type of unacceptable customer service

    Might I also add that my brother is profoundly deaf so to humiliate one who can not hear his behavior must have been absolutely outrageous.

    I myself am situated in Australia and through word of mouth your business has reached me and I DO NOT RECOMMEND this place and will be telling many others both in NZ and AUSTRALIA. Its such a shame as I was looking forward to visiting a place people rave about but I'll be putting my money into a business that shows appreciation for my business,

  • MISTER ANGRY-PANTS MANAGER

    The most disgusting treatment ever!!! My friends and I went to celebrate a good friend's 21st birthday party on the 20/02/2015. As we sat and waited for the rest of the guests to arrive my friend who happened to be the birthday boy had already booked for our table. The manager I don't know what his name is...but he had the AUDACITY to yell at us while we were all still seated at the table about to order our meals!!! Saying 'LEAVE NOW! I JUST TURNED AWAY A TABLE OF 30 PEOPLE TONIGHT BECAUSE OF ALL OF YOU!'...his attitude if I have to be brutally honest was like a 'PIG!'...He treated us like we were rubbish...'uh hello???...don't know how the hell you run your business?!!!.. but that's not how you treat customers!!!...Apart from him the young girls who work there were very friendly it's just SAD that they work for a PIG like him. I am very upset that my friend who by the way only turns 21 once had to experience that sorry excuse of a human being!!! >:(

  • The Black Dog Cafe Bar & Restaurant

    Went here a couple of weeks ago, the first young waitress gave average service, wasn't overly happy to be serving us but the food was good so we didn't mind. When we went to leave, we asked the young waitress if we could get some of the left over to be taken away, she said when we go up to pay, then ask the lady and she will do it for us. We got up to the counter to pay, the lady was VERY rude, did not know what we had ordered and was not happy at all to be serving us. We asked her about the leftover to be taken away, she just gave us a brown paper bag to do it ourselves. (considering two of us work at a restaurant, we would never get someone to get their own takeaways, we always do it for them.) She then proceeded to give my friend dirty looks when she had her back turned and overall was very disrespectful. I'm not happy about this at all, and as a waitress myself I know that she was being really rude.

  • The Black Dog Cafe Bar & Restaurant

    The breakfasts I've had there are great but the service is very average.

  • The Black Dog Cafe Bar & Restaurant

    I generally like the Black Dog and enjoy their food and coffee. Today, however, I went there for coffee with my sister and my 2 year old girl. The barista was friendly and helpful, but there was an older lady working behind the counter too (I go the impression she was management or the owner) and she was incredibly rude to my sister when there was a mix-up about the muffin my sister had ordered (which was the Black Dog's fault in the first place) and she made it very clear that my little girl wasn't welcome. We were incredibly disappointed, and we are unlikely to return. Very poor customer service, Black Dog!

  • My Review

    This place is great! We have been trying to find (a) an affordable priced place (b) with good quantity and quality food. We found it! We got the beef burgers ($10 each)- they were HUGE and both the burger and fries were delicious! We were there at happy hour on a Saturday night which runs until 8pm, so we also got $4.5 beers. We were stuffed and didn't spend much at all! The service was amazing as well.

  • My Review

    Nothing special. Average coffee. Only been once though.

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