• A first for me


    My partner and I travel extensively and due to change in plans ended ip living in the livingspace hotel in Dunedin. This hotel advertises modern studio rooms. Don,t be fooled - the rooms are smaller than most budget hotels we have been exposed to in Europe. The communal spaces are great, however, the rooms are basic and very small.

    One can cope with this, but not with the cleaning staff team leader being rude to customers when you ask why the bed has not been made. It is a first for me, both ground staff and reception staff being rude to the paying customer. The excuses....

    If you require basic service, then don't stay there. We had to ask for clean towels at reception, ask twice to have the bed made and ask to have the rubbish bin emptied in the room.

    Excuses excuses and serious lack of customer focus. They Also do not state on the site when you book that there is no air conditioning, the rooms are next to a busy road and next to a hospital. If you open the small window for air, it is extremely noisy. The hotel is also close to a student area, with giggling students all hours of the night walking past.

    Be warned of the bad attitude of the staff and the misleading advertising.