Latest Reviews

  • Beachside Magnetic Harbour Apartments

    Crikey

    Stayed over on Maggie for the weekend and tried out Beachside apartments, was a great place to stay and would highly recommend it as a micro holiday in between School Hols. Price was fair, $265 for a two bedroom apartment, but ended getting upgraded to a 3 bed apartment, so was really good value, nothing like a spa and nice bottle champers in crap weather.

  • Telstra Shop Stocklands

    Crikey

    Very unhappy with the service at the Telstra shop Stocklands. We have taken our phone back under warranty only to hav it sent away 3 times, as it keeps coming back with the same fault. This is bad enough but really the most annoying part is the indifference of the staff, not a simple "sorry" or any apology whatsoever.

    The manager was the worst of them all, refusing to give his name to my wife when she stated that she was going to lodge a complaint with Telstra, well not very bright either as he was wearing a Name Badge, DUH!

    I would suggest some remedial customer service training for these guys.

  • Toyworld poor service, bad attitude.

    Crikey

    We went in to toyworld on the weekend to layby our daughters first bike, as they were advertising 25% off bikes, and encouraging layby. The bike was to be her xmas present, so it suited us fine to layby.

    Went through the bike sizes etc, during which the young sales guy was very helpful. We asked if they have any new in a box, he went away for 5-6 mins to check, and came back and told us they have 2 new in boxes. Ok we will layby one of them, as we do not want the floor stock, as it was a bit rough around the edges.

    No problems, we were told, we can even assemble it for you if you give us a little bit of notice. We paid the deposit and went home, all good.

    Today we decided that it might be better to just go and collect the bike, I'll stash it in the shed until xmas. When we got there we paid the balance and the young guy went to get the bike, after a minute or two he comes out with the demo bike, we explained that we agreed on a new "in box" bike, he explains that they sold them all on the weekend. No problem, we are not in a hurry as its a xmas pressie, so when will you get a new one in a box in for us?
    "No, this is it, it has to be this one" Umm, no, we will have a refund then if thats ok. He had to get the owner, its worth noting up until this point everything was cool, he was a young guy so I was easy on him as he did not appear in a position to make a decision.

    Three or four minutes later the Owner/manager rolls up, and what an attitude. "We got a problem have we?", I explain the situation again, stating that a new bike or refund are in order, as per our agreement.

    "We had a bike sale on on the weekend you know" "We probably didn't have any in a box anyway"

    Eventually he agreed to a refund, no apology, just asked one of the other staff to do the refund and walked off in a foul mood.
    So here we have a young guy giving good service, with and older guy bringing it all undone. He lost the sale, but whats more he lost our business for good. Off to toysRus we go.

  • Toyworld poor service, bad attitude.

    Crikey

    We went in to toyworld on the weekend to layby our daughters first bike, as they were advertising 25% off bikes, and encouraging layby. The bike was to be her xmas present, so it suited us fine to layby.

    Went through the bike sizes etc, during which the young sales guy was very helpful. We asked if they have any new in a box, he went away for 5-6 mins to check, and came back and told us they have 2 new in boxes. Ok we will layby one of them, as we do not want the floor stock, as it was a bit rough around the edges.

    No problems, we were told, we can even assemble it for you if you give us a little bit of notice. We paid the deposit and went home, all good.

    Today we decided that it might be better to just go and collect the bike, I'll stash it in the shed until xmas. When we got there we paid the balance and the young guy went to get the bike, after a minute or two he comes out with the demo bike, we explained that we agreed on a new "in box" bike, he explains that they sold them all on the weekend. No problem, we are not in a hurry as its a xmas pressie, so when will you get a new one in a box in for us?
    "No, this is it, it has to be this one" Umm, no, we will have a refund then if thats ok. He had to get the owner, its worth noting up until this point everything was cool, he was a young guy so I was easy on him as he did not appear in a position to make a decision.

    Three or four minutes later the Owner/manager rolls up, and what an attitude. "We got a problem have we?", I explain the situation again, stating that a new bike or refund are in order, as per our agreement.

    "We had a bike sale on on the weekend you know" "We probably didn't have any in a box anyway"

    Eventually he agreed to a refund, no apology, just asked one of the other staff to do the refund and walked off in a foul mood.
    So here we have a young guy giving good service, with and older guy bringing it all undone. He lost the sale, but whats more he lost our business for good. Off to toysRus we go.