I ordered a taxi at 8:05am from Dunedin Taxis yesterday to take me to my UMAT exam at the University. At 8:25am, no taxi had turned up and I rang them back to ask where my taxi was - it hadn't been dispatched!! I cancelled it, and after consulting with the University Examinations Office, walked to University. However, that little misadventure with Dunedin Taxis caused me to arrive too late to be admitted to the exam.
Their general service is fine otherwise - its just that their slow service has now put me in a contentious spot with the exam setters in Melbourne, as they won't give me an alternative test date because "I should have taken into account traffic congestion", despite me telling them traffic congestion in Dunedin happens once in a blue moon.
From now on, I'll stick to City Taxis - their taxis are quick to arrive and their staff are very friendly. The only thing annoying is the echo of your own voice when you phone them!